Privacy policy

Introduction

We strive to protect the privacy of our customers and users of our products who communicate with us (online or offline), by phone, through our websites and social media platforms.Therefore, we have developed this Policy to inform you about the information we collect, what we do with your information, what we do for its security, as well as the rights and choices you have regarding your personal information.In this document, we refer to the "Data Protection Legislation". This refers to Federal Law No. 152-FZ of July 27, 2006 "On Personal Data".

2. About our company

I.E. Balayeva Angelika Tamerlanovna (referred to as "Our company", "we", "our" or "us") undertakes to protect the confidentiality and security of your personal information. We are registered in the Russian Federation at the address: 23 Rubinstein St., 77 block, 191 002, Saint Petersburg. The terms of this privacy Policy (the "Policy") also apply to information collected by other companies associated with Our company (including parent and subsidiary companies). Our company is the operator of the personal data we process, unless otherwise stated.

3. How to contact us

You can contact us by phone, email, or mail. Our main mailing address is: 191 002, St. Petersburg, Rubinstein str., 23, 77 sq.
E -mail: shop@ugly-sweater-club.com
Phone number: + 7 911 138 10 36

4. Information collected

We collect only the personal information that we need to provide quality services, and we will actually use it in accordance with the Law on Personal Data Protection. The type of personal information that we collect about you and that you voluntarily provide to us on this website may include some or all of the following:
• Your full name
• Address (including country)
• Phone number
• Email address
• Order and purchase information
• Payment Details
• Account information when registering an account with us
• Your marketing and payment preferences
• Gender
• Size, height and other body parameters
• Contacts via our chat
• Photos or videos
• Traffic data, location data, website statistics and other general website data

5. Our legislative framework

The legal basis for processing your data is based on:
• Your specific consent (for example, for marketing communications, which you can revoke at any time)
• Execution of the contract (for example, for the sale and delivery of orders and purchases)
• Compliance with legal or regulatory obligations (for example, accounting, taxation, and reporting requirements).
• Our legitimate interests (for example, for marketing communications, which you can opt out of at any time, or to improve our customer service, improve our website, and improve our relationships with customers, suppliers, and third-party vendors)

6. How we use your information

We may process your information for the following legal reasons and for the following purposes (including, but not limited to):
Contract performance:
• To help you manage your online account.
• To contact you in response to your request, to answer any questions, suggestions, problems or complaints about which you have contacted us.
• Make our products and services available to you.
• Processing your orders.
• Charge you or refund your money.
• To maintain our security measures and services so that you can safely access our website.
• To answer your questions and solve any problems you may have (please note that we may record calls for training and monitoring purposes).
Legitimate interests:
It is in our legitimate interest to keep you informed about our products and services in order to maintain a high level of interaction with you so that we can provide you with the best products and grow our brand. To do this, we may process your data for the following purposes:
• Personalize your shopping experience: For example, we can provide you with detailed information about a product that matches a product you may have purchased or asked about earlier.
• So that we can learn more about you as a customer, as well as the products and services you consume, so that we can better serve you.
• Contact you about our products and services.
• Providing you with online advertising and promotions.
• Perform our marketing function.
• For any competitions that we may hold.
• Perform any of the above actions with respect to any other brands owned or operated by our company and any of our related companies (including parent and subsidiary companies).Legal obligation
• Fraud protection and detection to protect you from fraud and crime.
• Comply with applicable data protection and information security laws.

7. To whom can we disclose information about you

• In order to fulfill the promised delivery and sale agreement with you, we will need to provide your details to our warehouse and the selected courier service or delivery service/transport company to deliver the goods to you.
• Other departments of our company to help answer any questions or complaints.
• Product and manufacturing partners who can help with product orders.
• If a law or government agency requires us to disclose personal information
• If we need to share personal data in order to establish, exercise or protect our legal rights (this includes sharing personal data with others in order to prevent fraud and reduce credit risk)
• From time to time use the services of other companies to perform certain processes necessary for the operation of our website.
• We may analyze your personal information to create a profile of your interests and preferences so that we can contact you and provide information relevant to you.
We use the services of data processors, which are third parties that provide us with elements of the services, and we have data processing agreements with them. This means that they cannot do anything with your personal information unless we have agreed with them to do so in accordance with the Data Processing Agreement. They will not share your personal information with any organization other than us or other subprocessors who must comply with our Data Processing Agreement. They will securely store your personal data for the period that we specify in accordance with the terms of the Data Processing Agreement.

8. Marketing and Web advertising

We work with carefully selected websites to serve ads and further personalize your online experience.

Advertising bulletin

When you have purchased products from us, we will send you marketing emails to promote our products and inform you about any new products or offers. You can opt out of receiving these emails by using your online account option or by clicking the unsubscribe link in any email you receive from us. You can also contact us directly, as indicated above in this Politics.

Mailing list

We may send you emails to promote our products and inform you about any new products or offers. We will do this based on our legitimate interests. You can opt out of receiving these emails by contacting us directly, as described above in this policy. Politics.

Telephone message

We can call you to advertise our products and inform you about any new products or offers. We will do this based on our legitimate interests. You can opt out of receiving these calls by contacting us directly, as described above in this policy. Politics.

Web advertising

You can see ads for our company's products and services when you use other websites that include social media platforms. We believe that these web advertisements may be of interest to you because they relate to products that you have viewed while browsing the web on your computer or other devices.We deliver these ads through digital marketing partners using cookies and similar technologies that are hosted on your computer.

9. Leave your feedback

It is very important for us to hear customer feedback about our products and their purchases. As soon as you receive your purchase, we would like to email you a small survey to leave us a review. This is completely optional, and you do not need to fill them out if you prefer not to do so. If you prefer not to receive surveys in the future, you can unsubscribe by using the unsubscribe links in the survey emails.

10. Your rights regarding the disposal of your informationYou have a number of rights under the Personal Data Protection Act. To exercise your rights, please contact us using the information provided above.

10.1.1 The right to information about the collection and use of personal data by us

You have the right to receive information about how we process your personal data.

10.1.2 The right to access your personal information

You have the right to access the personal information about you that we store, in many cases, by sending a request. This is sometimes referred to as a "data subject's request for information about his or her personal data." If we agree that we are obligated to provide personal information to you (or anyone else on your behalf), we will provide it to you or them free of charge and will try to do so within 1 month of confirming your identity.
We may request proof of identity and sufficient information about your interaction with us so that we can find your personal information.

10.1.3 The right to rectification of your personal information

If any personal information about you that we store is inaccurate, incomplete, or outdated, you can ask us to correct it.

10.1.4 Right to object

You have the right to object to our processing of your personal information for certain purposes. If you object to our processing of your personal data for marketing purposes and ask us to stop doing so, we will comply with your request, just write to us as indicated above.

10.1.5 The right to restriction

You have the right to ask us to restrict the processing of your personal data in certain circumstances.

10.1.6 Right to delete

You have the right to ask us to destroy your personal data if the personal data is incomplete, inaccurate, outdated, obtained illegally or is not necessary to achieve the purposes of processing.

10.1.7 Right to file a complaint

If you are concerned about the way we process your personal data, you have the right to file a complaint with the relevant supervisory authority regulating data protection and privacy issues in the Republic of Armenia. However, we hope that you will first consider contacting us with any questions or complaints. Your peace of mind is extremely important to us, and we will always do our best to solve any of your problems.

11. Transfer of personal data outside the Russian Federation

We may transfer the data we receive from you to our partners outside the Russian Federation for processing and storage. They can also be processed by employees working outside the Russian Federation and working for us or one of our partners. For example, such staff may be involved in processing and executing your order, processing your payment information, and providing customer support or delivery services. If we transfer your information outside the Russian Federation, we will ensure that security measures are in place to ensure its safety and adequate protection.

12. The retention period of your information

We store your personal information to provide you with high-quality and stable service. We will always store your personal information in accordance with the Laws on Personal Data Protection and all other applicable laws and regulations. Therefore, we will only store your data for as long as it is necessary to achieve the purpose for which it was collected. We retain certain types of personal information for the following sample periods of time: Purchases. We will keep the order information for 5 years from the date of your last purchase or for any other period stipulated by the relevant legislation on taxes and accounting.

13. Cookies

Our website uses cookies. Please read our separate cookie policy to understand how we use cookies and how you can change your consent and preferences.

14. Security

Data security is of great importance to our company, and in order to protect your data, we have taken appropriate technical and organizational security measures to protect and protect the data you collect.We take security measures to protect your information, including:
• Implementation of access control to our information technologies.
• We use appropriate procedures and technical security measures (including strong encryption, anonymization, and archiving methods) to protect your information on all our computer systems, networks, websites, offices, and stores.
• We recommend that you never enter your account number or password in an email or after clicking on a link from an email.All payment details are completely anonymized in our internal systems, and we use payment systems to ensure security.

15. Links to other websites

Our website may contain links to other third-party websites that are not affiliated with us. These websites may have their own privacy policies. We are not responsible for the content of these sites.

16. Changes to our Privacy Notice

We may change this privacy notice from time to time (for example, if legislation changes). We recommend that you check this privacy notice regularly to keep up to date with the latest developments.